FAQs

How do I take care of my new jewellery?

Handle your new jewellery delicately to keep it in the best condition. Keep your piece/s in the provided packaging or in your jewellery box and avoid contact with any liquid, including perfume and water. Also take care to avoid your new jewellery getting caught in your clothes - we don’t want either getting damaged!

Our jewellery is made of alloy base metal which can contain elements including gold, nickel and copper. If you have a sensitivity to artificial jewellery, we suggest not wearing our jewellery for over an hour or if you experience any skin irritation.

These metals, particularly the gold-based pieces, can react with moisture and oxidise resulting in discolouration. This can be easily cleaned with a jewellery cleaner, vinegar, lemon juice or some acidic liquid. We suggest avoiding spraying any liquid or perfume on your jewellery, thoroughly drying your jewellery with a clean cloth or paper towel before and after use, and storing your jewellery in an airtight bag or container to avoid exposure to moisture.

 

Do you ship to my country?

We probably do! Proceed to the checkout and it will let you know. If we don’t, get in touch with us at hellovaani@gmail.com and we’ll see if we can do something for you (most likely at an additional cost). 

 

Do you do Exchanges or Returns if I’ve changed my mind?

Unfortunately for hygiene reasons we cannot accept refunds or exchanges on our pieces if you change your mind. If you’ve received a wrong/faulty item, we’ll definitely take care of you. See below. 

 

What do I do if I’ve received a wrong/damaged item?

We truly hope this does not occur as we package everything diligently. If it does, our priority is to give you the best outcome! 

Please contact us with some images of the damaged item and we will work together to choose the best outcome. Upon assessing the damage, we will most likely provide you with a prepaid return label and have a replacement item sent to you (or if it’s out of stock, any item of the same value or store credit to the value of your purchase). 

All claims must be raised within 1 week of receiving your item with your proof of purchase attached (for example your email confirmation). Claims beyond this timeframe are not guaranteed to be resolved. If we resolve to have your faulty item returned, your replacement item will be sent to you upon receipt of the faulty item. 

 

I entered the wrong address when I checked out. Can I change it?

Please contact us ASAP! If you contact us in time we will be able to update your address manually. If your order has already been dispatched then unfortunately we will have to wait for the package to be returned to us and the customer will be liable for having the item resent. Nobody wants this so please check, check and double check all your details before checking out!